CED GreenValue Enrollment

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GreenValue Pre-Enrollment Form 

On May 11, 2021, the City Council will consider whether to establish GreenValue as San José Clean Energy’s new low-cost electricity generation service. San José Clean Energy customers can use this form to pre-enroll in GreenValue service. Should the City Council decide to establish GreenValue service, customers who complete this form will be enrolled in GreenValue on May 15, 2021. GreenValue service and generation charges will be reflected on customers’ June or July bill, depending on the timing of the billing cycle. 

If the City Council decides not to establish GreenValue service, customers who complete this form will stay enrolled in San José Clean Energy GreenSource service. If the City Council establishes GreenValue service, customers who did not pre-enroll can enroll into that service, or any of SJCE’s generation services at any time, by calling 833-432-2454, visiting our website, or emailing customerservice@sanjosecleanenergy.org

Account Information

We will send you an email confirmation once you submit this form, as well as one informing you of your enrollment in GreenValue on May 15 should the City Council decide to establish the service

Certification

Terms & Conditions 

GREENVALUE ENROLLMENT 

San José Clean Energy is the default electric generation service provider in the City of San José. Accounts within SJCE’s service area are automatically enrolled with SJCE’s GreenSource electricity generation service, beginning with municipal accounts in September 2018 and citywide residents and businesses in February 2019. Account holders may request to opt out. The agreement to buy this product is on a month-to-month basis and can be cancelled at any time. Customers may choose to enroll in SJCE’s GreenSource or TotalGreen electricity generation services at any time. 

RATES 

San José Clean Energy (SJCE) electric generation rates are set by the San José City Council and are managed with the intention of providing cleaner electricity at competitive rates. Any changes to rates outside the parameters of San José Municipal Code section 26.40.020 (E) will be adopted at duly noticed public meetings of the City Council. PG&E charges SJCE customers a monthly Power Charge Indifference Adjustment (PCIA) and acts as a collection agent for the Franchise Fee Surcharge, which pays for PG&E’s right to use public streets to run electric service to your home or business. Please contact PG&E for more information about these charges. SJCE has already accounted for these additional charges in calculating rates. View SJCE rates online at SanJoseCleanEnergy.org or call 833-432-2454 for more information. These rates and cost comparisons may change over time. 

FINANCIAL ASSISTANCE PROGRAMS 

Financial assistance programs like CARE (California Alternate Rates for Energy), FERA (Family Electric Rate Assistance) and Medical Baseline Allowance remain the same with SJCE. If you are enrolled in any of these programs with PG&E, those programs will continue to apply to you as an SJCE customer. 

BILLING 

You will receive a single monthly bill from PG&E that includes all electricity related charges, including SJCE electric generation charges. PG&E forwards payments for SJCE generation to SJCE. PG&E will continue to charge for transmission, distribution, public goods programs and other non-generation charges at the same rates it charges customers who do not receive SJCE service. 

OPT OUT 

You may request to opt out of SJCE electric generation service by calling 833-432-2454. Please have your PG&E account information on hand to process your request. There is no fee to opt out. Please be advised that if you do opt out and return to PG&E, you will not have the option to return to SJCE for a full year and will be subject to PG&E’s terms and conditions of service. Additionally, PG&E requires that SJCE customers use one of the following options for returning to PG&E generation service: Option 1) Return to PG&E generation service at the end of your current billing cycle on PG&E’s transition rate for a six-month period and standard rates thereafter; or Option 2) Return to PG&E generation service, after six months’ notice, on PG&E standard rates. For more information on PG&E’s terms and conditions visit www.pge.com/cca. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the subsequent meter read date. Customers who opt out or otherwise stop receiving service from SJCE will be charged for all SJCE electricity used before ending SJCE electric service. There is no fee to restart SJCE service for customers who wish to return to SJCE service after waiting the full year after opt out. 

FAILURE TO PAY 

San José Clean Energy may transfer your account to PG&E upon 14 calendar days’ written notice if you fail to pay your bill.  

CUSTOMER PRIVACY POLICY 

Please read San José Clean Energy’s Customer Confidentiality Policy or call us at 833-432-2454. 

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